I have delivered trainings for big companies like IBM and Unicredit bank and for small startup companies and NGOs. From the training goals, across design, to delivery and follow up, training should be about one thing - impact the participants will create in the real world, outside the training room.
My mission is to empower people I work with to create impact - giving them knowledge, helping them find motivation and providing the space for clarity and personal growth.
In order to successfully move through life, we must communicate well, but good communication is unfortunately not something that we are born with. It is a skill we learn constantly while interacting with our environment. The image we create of ourselves is often a direct reflection of our public appearances. Therefore, the progress of many of us depends on how well we present ourselves - what we know, what we think, how we feel, what we stand for and who we are.
The goal of this training is to create authentic and strong speakers. We all have our own style of communication, we know how to communicate and have the potential to express ourselves the way we want. The essence of impressive public speaking is feeling comfortable in front of the audience, having a natural and empowering exchange between the speaker and the group. The most important thing is the impact - how did the speaker make the audience feel and what are they going to do when they leave the room.
This training is designed to create charismatic and authentic speakers.
Sales tactics and strategy
Sales is a crucial part of any business. With excellent salespeople we reach the goals we set for ourselves. Sales representatives and key account managers have the difficult task of connecting the company's products, ideas and services with potential customers. To be successful at what they do, they must know what sales is all about.
In most of the industries, the job of key account manager is not to exchange services or goods for money, that is just one small step in the sales process. If we want our clients to return, we have to establish a healthy long term relationship and that takes time and requires skills and knowledge.
This training program is intended for personnel included in the sales process in high value industries - key account managers, sales managers and sales representatives. Participants will learn the methodology of sales based on client's needs, what to do in each part of the sales cycle - from prospecting to closing and delivery, how to develop efficient strategy and tactics for each client, how to recognize clients with most potential, on which clients and activities to spend most of their energy, how to use CRM, how to develop long lasting client relations and much more.
Communication is our link to the world, the basic tool to achieve our goals, ground our life and business visions and show others who we really are. Knowledge of the basic laws of communication is a prerequisite to the development of other business skills. In the business world, the lack of good communication can be the cause of a large number of problems - misunderstandings, strained relations among employees and many others. Problems arise because most of the time during the communication we are focusing on the surface, the themes and the content, while most of the communication process is happening on rarely focused psychosocial levels where the key to impactful communication really is. Motivations, sympathy, antipathy, fear, tolerance, acceptance, emotion, intimacy, the status of the speaker, a sense of security and confidence - those are just some the crucial points of the communication.
This course is giving the foundation of effective business communication.
COMMUNICATION IN CONSULTING
By definition, a consultant is an expert with knowledge and experience helping clients who do not have the competence or resources to a particular area. No matter the area, the success of a consultant stands on two pillars - the first of its professional competence, while the second one is his communication skills. Some consultants, partly because of the wrong understanding of their work, partly because of insufficient knowledge of communication, focus only on the "professional" part of their jobs while the "human" part is approached too casually or even ignored. The nature of the job of most consultants includes constant communication with colleagues and clients at all levels of the hierarchy, from production workers to board members. In order to be efficient in what they do, they also need excellent presentation and negotiation skills, the ability to create open and long-term client relations, and many other skills. The success of the consultant and the company he or she represents are largely dependent on these skills, on consciously planning customer relations and a broad understanding of what being a consultant really means.
This training is aimed at junior and moderately experienced consultants, giving them an opportunity to develop themselves to a highly professional level.
Time is a not a renewable resource. Every day everyone has access to the same amount of time that is impossible to stop, change, save or buy. Every second that passes goes forever and will never be returned.
We live in a world where the lack of time is becoming a norm. There are many symptoms. In as little time as possible we try to do as many things. If we do not have a full calendar we think that something is wrong. While we are doing one or more things at the same time, we are thinking about dozens of things that are waiting for us and we have yet to do. "I have no time" becomes something that is repeated every day, to ourselves and others.
All these symptoms often point to poor time management skills. It is easy to get lost in the chaos, losing two important things on the way: efficiency and creativity. The organization without effective and creative members quickly enters a dead end.
During this training, participants will learn about the principles, techniques and tools which enable them to organize and use their time effectively and efficiently, hold meaningful meetings and write in an clear and precise way. At the same time they will learn how to preserve their personal and professional creativity.
Negotiation is one of the essential life skills. Whether we like it or not, we have no choice as to whether we will negotiate - we can only choose whether to actively influence our happiness, success and results. Negotiating is an everyday occurrence in the business environment and a skill with which we build our position within the organization, but also the organization's position within the market.
Win-win situation in the end should be the goal and because of that, negotiation is a process that is dependent on many intricate details. It is necessary to be aware of the stage of the negotiations and the laws of each stage in order to adequately respond to unexpected situations that may occur. We need to be adequately prepared, know when to take the initiative, when to stand still and wait for the other party to make a move.
This training gives you the skills to become a master negotiator.
Each training is adapted in approach, topics, length and methods to achieve maximum possible impact in the workplace.